Same, addressed by tracking key.

GET

/v1/integration/tickets/by-tracking-key/{trackingKey}/messages

curl --request GET \
  --url https://api.example.com/v1/integration/tickets/by-tracking-key/example/messages

• Placeholder: replace with the API address of your own installation.

Parameters

Path Parameters

trackingKey

required

string

Query Parameters

afterId

integer format: int64

/^-?(?:0|[1-9]\d*)$/

Responses

200

OK

object

data

Array<object>

nullable

object

id

required

/^-?(?:0|[1-9]\d*)$/

ticketId

required

/^-?(?:0|[1-9]\d*)$/

trackingKey

required

string

direction

required

string

channel

required

string

subject

required

string

content

required

string

contentHtml

string

nullable

isContentTruncated

required

boolean

occurredAt

required

string format: date-time

attachments

required

Array<object>

object

id

required

/^-?(?:0|[1-9]\d*)$/

fileName

required

string

contentType

required

string

sizeBytes

required

/^-?(?:0|[1-9]\d*)$/

downloadUrl

required

string

success

boolean

error

One of:

object

object

status

/^-?(?:0|[1-9]\d*)$/

code

string

nullable

details

message

string

object

data

Array<object>

nullable

object

id

required

/^-?(?:0|[1-9]\d*)$/

ticketId

required

/^-?(?:0|[1-9]\d*)$/

trackingKey

required

string

direction

required

string

channel

required

string

subject

required

string

content

required

string

contentHtml

string

nullable

isContentTruncated

required

boolean

occurredAt

required

string format: date-time

attachments

required

Array<object>

object

id

required

/^-?(?:0|[1-9]\d*)$/

fileName

required

string

contentType

required

string

sizeBytes

required

/^-?(?:0|[1-9]\d*)$/

downloadUrl

required

string

success

boolean

error

One of:

object

object

status

/^-?(?:0|[1-9]\d*)$/

code

string

nullable

details

message

string

Example^generated

{
  "data": [
    {
      "id": "example",
      "ticketId": "example",
      "trackingKey": "example",
      "direction": "example",
      "channel": "example",
      "subject": "example",
      "content": "example",
      "contentHtml": "example",
      "isContentTruncated": true,
      "occurredAt": "2026-04-15T12:00:00Z",
      "attachments": [
        {
          "id": "example",
          "fileName": "example",
          "contentType": "example",
          "sizeBytes": "example",
          "downloadUrl": "example"
        }
      ]
    }
  ],
  "success": true,
  "error": {
    "status": "example",
    "code": "example",
    "details": "example",
    "message": "example"
  }
}

object

data

Array<object>

nullable

object

id

required

/^-?(?:0|[1-9]\d*)$/

ticketId

required

/^-?(?:0|[1-9]\d*)$/

trackingKey

required

string

direction

required

string

channel

required

string

subject

required

string

content

required

string

contentHtml

string

nullable

isContentTruncated

required

boolean

occurredAt

required

string format: date-time

attachments

required

Array<object>

object

id

required

/^-?(?:0|[1-9]\d*)$/

fileName

required

string

contentType

required

string

sizeBytes

required

/^-?(?:0|[1-9]\d*)$/

downloadUrl

required

string

success

boolean

error

One of:

object

object

status

/^-?(?:0|[1-9]\d*)$/

code

string

nullable

details

message

string

Example^generated

{
  "data": [
    {
      "id": "example",
      "ticketId": "example",
      "trackingKey": "example",
      "direction": "example",
      "channel": "example",
      "subject": "example",
      "content": "example",
      "contentHtml": "example",
      "isContentTruncated": true,
      "occurredAt": "2026-04-15T12:00:00Z",
      "attachments": [
        {
          "id": "example",
          "fileName": "example",
          "contentType": "example",
          "sizeBytes": "example",
          "downloadUrl": "example"
        }
      ]
    }
  ],
  "success": true,
  "error": {
    "status": "example",
    "code": "example",
    "details": "example",
    "message": "example"
  }
}

404

Not Found

object

type

string

nullable

title

string

nullable

status

nullable /^-?(?:0|[1-9]\d*)$/

detail

string

nullable

instance

string

nullable

object

type

string

nullable

title

string

nullable

status

nullable /^-?(?:0|[1-9]\d*)$/

detail

string

nullable

instance

string

nullable

Example^generated

{
  "type": "example",
  "title": "example",
  "status": "example",
  "detail": "example",
  "instance": "example"
}

object

type

string

nullable

title

string

nullable

status

nullable /^-?(?:0|[1-9]\d*)$/

detail

string

nullable

instance

string

nullable

Example^generated

{
  "type": "example",
  "title": "example",
  "status": "example",
  "detail": "example",
  "instance": "example"
}